Store Manager – Dayton Humane & Co.

The Humane Society of Greater Dayton is proud to be a no-kill organization that has been serving the animals and people of the Miami Valley since 1902. To put that into perspective, we have been committed to the animals in our community before the Wright Brothers invented flight! Our mission is to build a community in which all animals are valued and free from suffering, and life is enhanced through the relationships with pets.

Dayton Humane & Co Resale Boutique is a boutique-style store that sells gently used and new items at low prices.  All net proceeds directly support the innovative lifesaving programs of the Humane Society of Greater Dayton, a 501(c)(3) animal welfare organization.

Position Summary:

The Store Manager is responsible for leading Dayton Humane & Co. in day-to-day operations, staff and volunteer management, customer service, financial oversight, and community partnerships. This role supports the Humane Society of Greater Dayton’s mission by optimizing store performance, managing donations, and ensuring a high-quality shopping experience for customers.

Essential Responsibilities:

• Operational Management:
  Oversee store operations, ensuring a smooth, efficient, and safe environment that meets brand standards.
• Staff and Volunteer Leadership:
  Manage recruitment, training, and scheduling of staff and volunteers. Collaborate with the Volunteer Manager to enhance volunteer engagement.
• Sales and Customer Service:
  Drive revenue through strategic sales initiatives and promotions. Maintain high customer satisfaction and address any customer concerns promptly.
• Community and Donor Engagement:
  Develop partnerships with local organizations, engage the community, and foster relationships to secure high-quality donations.
• Inventory and Store Presentation:
  Oversee donation intake, sorting, and pricing, ensuring a well-stocked and appealing sales floor. Collaborate with the Market and Media Team on e-commerce and social media promotions.
• Financial Oversight:
  Monitor sales goals, manage budget and expenses, and generate financial reports for leadership.

Additional Responsibilities:

• Maintain store cleanliness, safety, and customer experience standards.
• Support community outreach and represent Dayton Humane & Co. at community events as needed.
• Attend and contribute to team meetings, trainings, and professional development activities.
• Assist in various roles to ensure smooth operations and customer satisfaction.

Minimum Position Qualifications:

• A minimum of two years of successful retail management experience in a leadership role required. (4 years preferred).
• Bachelor’s degree a related field preferred.
• Strong commitment to the mission of the Humane Society of Greater Dayton and Dayton Humane & Co.
• Proficient in verbal and written communication, with the ability to present ideas logically, clearly, and concisely.
• Highly organized and detail-oriented with solid time management skills; able to prioritize tasks, adapt quickly, and manage multiple responsibilities.
• Self-motivated and results-driven, able to absorb information quickly and make informed decisions, especially related to store operational needs.
• Skilled in e-commerce and visual merchandising, including curating the sales floor and staging products for online and social media presentations.
• Proven experience in financial management, including budget tracking, expense control, and achieving revenue goals.
• Proficient in Microsoft Suite and Point of Sale systems (Square, Clover) and associated CRM functions.
• Strong interpersonal skills with the ability to effectively collaborate with diverse teams, including staff, volunteers, and community partners.
• Extensive computer skills and familiarity with office equipment.
• Flexibility, resilience, and the capacity to work effectively under varied conditions, maintaining a positive and professional demeanor.
• Valid driver’s license and clean driving record for duties requiring transportation.

Daily Contacts:

• Potential donors: individuals and companies
• Dayton Humane & Co customers, employees, volunteers, and vendors
• Humane Society of Greater Dayton employees, and other not-for-profit groups

Direct Reports:

• Directs and oversees the activities of the Thrift Associates and Thrift Specialists. – to monitor performance and productivity levels, ensure compliance with goals

Physical Demands:

The following physical requirements are representative of those necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to support individuals with disabilities in fulfilling these requirements:

• The employee is continuously required to stand, reach, and handle equipment with upper extremities;
• The employee must frequently lift and/or move up to 15-40 pounds and occasionally lift and/or move up to 60 pounds;
• Specific vision requirements include the ability to focus on objects at varying distances, maintain clear close and distance vision, and perceive depth accurately.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position involves a dynamic retail environment, with occasional exposure to noise and the elements.
• Work-related stress is occasional