• High school or equivalent (Preferred)
  • Animal Handling: 3 years (Preferred)
  • Microsoft Office: 3 years (Preferred)

Full Job Description

The Humane Society of Greater Dayton is proud to be a no-kill organization that has been serving the animals and people of the Miami Valley since 1902. To put that into perspective, we have been committed to the animals in our community before the Wright Brothers invented flight! Our mission is to build a community in which all animals are valued and free from suffering, and life is enhanced through the relationships with pets.

Position Summary:

Performs a variety of clerical and secretarial duties that require maintenance of shelter records (paper and electronic), basic record and book-keeping, scheduling, proficient typing and correspondence skills, customer service skills, answering incoming calls, animal adoptions, assisting the public with informational needs

Essential Responsibilities:

  • Provides customer service in person and over the phone to the public
  • Responsible for collecting, executing, and maintaining, all clerical paperwork for the intake of animals, adoption of animals, providing information, spay/neuter clinic appointments, etc.
  • Complies with all Humane Society of Greater Dayton policies and protocols
  • Performs high quality adoptions, intakes, adoption follow-up calls, license issuing, etc.
  • Provides excellent adoption counseling; matching clients to animals always maintaining a calm, courteous and helpful manner.
  • Responsible for handling money, invoicing, credit cards, etc. and making change for the public.
  • Keeps an inventory of adoption and intake supplies.
  • Uses office equipment, such as a phone, faxes, calculators, microchip scanners, and computers.
  • Prepares a portion of monthly statistics
  • Maintains up-to-date animal files and familiarity with shelter cats, dogs and other animals.
  • Maintains up-to-date animal information/descriptions on cages, website, etc.
  • Makes follow up calls to adopters.
  • Maintains cleanliness and organization in front office and other assigned areas of the building.
  • Retrieves and returns HSGD phone calls.
  • May be called upon to perform other HSGD tasks including but not limited to the following: picking up injured cats, cleaning cat or dog areas, cleaning areas of the building, data entry, mailing items, ordering items, taking animal pictures, describing animals, etc.
  • Trains, encourages, motivates and provides positive guidance to volunteers for the Humane Society of Greater Dayton.
  • Gives tours of shelter as needed.
  • Represents the Humane Society as a professional

Additional Responsibilities:

  • Performs other job-related duties and activities as needed.
  • Keeps management informed, as necessary.
  • Works extended hours as needed.
  • Travel, as needed

Minimum Position Requirements:

  • High School diploma or GED.
  • Knowledge of animal adoption procedures and general animal health and behavior
  • Succinct communication skills, both verbal and written; ability to organize thoughts in a logical, clear and concise manner
  • Basic computer skills including Microsoft Office
  • Experience and ability to use office equipment

Daily Contacts:

  • Clients
  • Delivery personnel
  • Potential donors: individuals and company’s
  • Government agencies
  • Humane Society employees
  • Volunteers
  • Other animal shelters and their employees
  • Other not-for-profit groups
  • Vendors

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee is occasionally required to use hands to finger, handle or feel, will be required to sit, stand and reach and walk
  • The employee must occasionally lift and/or move up to 30 pounds Specific vision abilities required by this job include distance vision, close vision, depth perception, and ability to adjust focus and discern colors
  • May be required to restrain or handle animals

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate
  • Work related stress sustained is moderate
  • May be exposed to blood and/or bodily fluids of animals
  • Zoonotic Disease

Job Type:

  • Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Weekends


  • High school or equivalent (Preferred)


  • Animal Handling: 3 years (Preferred)
  • Microsoft Office: 3 years (Preferred)

Work Location:

  • One location

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

To apply for this job email your details to awilson@hsdayton.org